Refund policy

Return, Exchange & Refund Policy

If your order arrives and it is not right, we will fix it — NO NONSENSE, we promise.

Doesn't fit or just not happy with it?

You need to fill the below request form to initiate a return or exchange of any new, unused, and unaltered item within 48 hours from the date of delivery of your item(s). Requests are subject to approval*

Fill your Request Form: Return Form Link

Disclaimer Note:

Certain items are disallowed for Returns / Exchanges / Both as applicable exclusively to them. (The same is mentioned explicitly in the detailed description on the said product page)

  • No Returns & No Exchanges
  • ONLY for Size / Color Exchange (as per brand's individual policy)

Questions / Concerns:

  • If anything is unclear or if you have a special circumstance, contact us!
  • We can be reached via WhatsApp, phone, or email.
  • Products must be unused, in original condition, with all tags and invoice attached.
  • Any signs of usage or abuse will void eligibility.
  • Road usage will void all return/exchange requests.
  • Returns/Exchanges/Refunds NOT valid on electronics, communicators, cameras, Bluetooth kits, or related accessories.
  • Returns/Exchanges/Refunds NOT valid on helmet accessories, visors, vents, anti-fog lenses, or spare parts.
  • The withdrawal period expires after 48 hours of receiving the product(s).
  • You are responsible for all shipping costs to return your order to our warehouse.

We recommend using a courier service with online tracking and insurance for your return shipment.

Choose your local courier OR use Speed Post from your local post office.

  • Email courier tracking receipt to support@clutchandgear.in
  • All return shipping costs are to be borne by the customer.
  • We do not accept COD returns.
  • After receipt, please allow 3–5 business days for inspection and processing.
  • Once processed, you’ll receive a confirmation email with refund or exchange details.

Exchange Orders:

  • Reshipping courier and forwarding fees will be notified by our team.
  • Exchange orders are released only after payment of applicable charges.
  • Only one (1) exchange request per order is allowed. Multiple requests are not valid.
  • Once the exchange is completed, it cannot be returned or exchanged again.

Refunds:

  • Refunds are processed after inspection to validate condition of returned items.
  • Refunds exclude initial shipping charges.
  • Payment gateway fees (5%) will be deducted from the refund amount.

Applicable Refund Amount* = A - B - C
Where:
(A) = Total Amount Paid
(B) = 5% Payment Gateway Fees
(C) = Courier Fees for First Shipment

Refunds will be credited within 7–14 business days after inspection.

Used or Damaged Merchandise:

  • Any merchandise used, ridden, or worn is ineligible for return.
  • Products showing signs of wear, dirt, scuffing, or odor cannot be accepted.
  • Returned used items will be sent back to the customer upon paying reverse shipping fees.

Apparel and Helmets:

  • Helmet Trials: Try for size and fit before removing protective stickers.
  • Removing stickers from visors or anti-fog lenses voids returns.
  • Apparel must be packed in original bags with all tags and accessories intact.
  • Helmets must include all original packaging, bag, and manuals.
  • Missing components or damaged packaging may result in up to 50% processing fee.

Defects:

  • Each manufacturer has its own warranty policy.
  • Clutch & Gear assists customers with warranty claims but does not provide direct warranty.

Order Cancellation / Modifications:

  • Contact us immediately for order changes before shipment.
  • Write to support@clutchandgear.in with your Order ID (e.g., #CNG123).
  • Modifications allowed only if the order hasn’t shipped.
  • Applicable for changes in size, color, or shipping details.

Cancellation Scenarios:

  • Scenario 1: Order not shipped — 5% payment gateway fee deduction applies.
  • Scenario 2: Order shipped — refund will include deduction of 5% gateway fee + courier costs (forward & return).

Warranty:

  • Manufacturers may offer warranty covering merchandise defects.
  • Warranty claims are subject to the manufacturer’s terms and timelines (2–4 weeks).
  • Warranty does not cover normal wear or negligence.
  • For details, contact support@clutchandgear.in

Team Clutch & Gear — We’re committed to making your biking experience safe, smooth, and hassle-free.